I have a serious complain against VSNL.

Sirs,
I have a serious complain against VSNL.
My mails are being hacked. A complain was registered with VSNL and Cyber Crime Cell - Mumbai on 5th August, 2006.
Since our mails of VSNL email addresses were hacked continously, we opened an account with DIRECT - I. Still the mails were hacked. We had requested DIRECT - I to give us the logs - IP addresses which accessed our email accounts unauthorisedly. They gave us the IP addresses which belong to VSNL IPS. VSNL was approached by Cyber Crime officers to give the contact details of those IP addresses. VSNL sent a reply stating that the concerned logs are not available. This message was given to us by Cyber Crime verbally. We insisted that we should get a written reply but they claimed that this, being, a confidential matter, they were unable to give in writing. We approached VSNL. They asked us to approach Cyber Crime.
Our business is seriously affected due to hacking. In fact, we have spent appx.Rs.40 Lacs on exhibitions abroad. I have visited various countries in my appx. 100 foreign marketing visits and the fruits are taken by the hacker whi delets all the important mails and leaves only spam mails in my webmail account.
I request you to help me out lodge the complain with appropriate authorities.
Thanks for your help / Regards,
Raju Desai

To add to this long and woeful nature of VSNL broadband service

To add to this long and woeful nature of VSNL broadband service here is another one.
Our broadband service from vsnl is down since 15th dec 2006. all our efforts to get the same up and running is falling on deaf ears and even their chief public relations manager in bombay is not responding to the mails sent by me. the mails are bounced back saying the mailbox has reached its capacity. (neat way of bouncing mails isn’t it)
Whenever you call tehm and ask them the status they just say that they are working on the same and would resume by the end of the day. Probably that end of the day is yet to arrive for them. It was working before 15th december and suddenly when we have this problem every soul of VSNL has gone under some guise that they themselves do not know what to do.
It is really pathetic that if this is the way in which TATA is handling VSNl please Mr. Ratan Tata quit VSNL and concentrate on something else.
Either VSNL in not being run the way in which it needs to be or Tata is not able to get over with VSNL hegemony.
Either way it is not VSNL or Tata but hapless customers like us who are being taken for a ride by these so called service providers.