From: sameer [mailto:]
Sent: Wednesday, August 23, 2006 11:50 PM
To: Sameer Mehta; ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Subject: Re: waiting for response !!!!!!!
Rakesh - your engineer - called me up from my home to inform that the modem has been changed .
I asked him , if it was defective . He said “No” . The net is down still . what next ? 16 days ..and counting !
Sameer wrote:
8-Aug
Tuesday
net not working - error 692
not working
9-Aug
Wednesday
net not working - error 692 - mail sent to jasleen
not working
10-Aug
Thursday
net not working - error 692 - evening worked
half day
11-Aug
Friday
working
12-Aug
Saturday
net not working - error 692
not working
13-Aug
Sunday
net not working - error 692
not working
14-Aug
Monday
net not working - error 691
not working
15-Aug
Tuesday
net not working - error 691
not working
16-Aug
Wednesday
net not working - error 691
not working
17-Aug
Thursday
net not working - error 691
not working
18-Aug
Friday
net not working - error 691
not working
19-Aug
Saturday
net not working - error 691
not working
20-Aug
Sunday
net not working - error 691
not working
21-Aug
Monday
morning -checked- working— evening it gave error 691
half day
22-Aug
Tuesday
net not working - error 691/692
not working
23-Aug
Wednesday
net not working - error 691
not working
24-Aug
Thursday
net not working - error 691
not working
——————————————————————————–
From: Sameer [mailto:]
Sent: Wednesday, August 23, 2006 10:28 AM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: RE: - excuses@vsnltimes.com -
Your engineer visited my place yesterday – could not start my pc .
I reached home in 2 hours – and it started fine ! What should I make of that ?
Besides that , I must thank you for upgrading validity till sep 8 th ’06 , As you could not give service in the valid time period !
Your net gave me error 691 and error 692 , and connected for a few minutes only !
The net is still down after 2 weeks and hope you all are still at VSNL !
What excuse today ????
——————————————————————————–
From: Sameer [mailto:]
Sent: Tuesday, August 22, 2006 12:30 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: - excuses@vsnltimes.com -
Please forward my mail to someone who can do something about this hopeless situation at VSNL .
date
Day
issue
connection
16-Jul
Sunday
applied on line for recharge - but account not updated
not working
17-Jul
Monday
id and key sent by Jasleen - Issue resolved
working
18-Jul
Tuesday
working
19-Jul
Wednesday
error 692 - no net connection !
not working
20-Jul
Thursday
mail sent to jasleen for resolution - evening it worked for just a few hours - then error 692
working
21-Jul
Friday
mail sent to jasleen for resolution - evening it did not work still
not working
22-Jul
Saturday
morning -checked - error 692 - not working !
not working
23-Jul
Sunday
working
24-Jul
Monday
working
25-Jul
Tuesday
working
26-Jul
Wednesday
working
27-Jul
Thursday
working
28-Jul
Friday
working
29-Jul
Saturday
net not working - error 692
not working
30-Jul
Sunday
net not working - error 692
not working
31-Jul
Monday
morning -checked - error 692 - evening worked
half day
1-Aug
Tuesday
working
2-Aug
Wednesday
working
3-Aug
Thursday
working
4-Aug
Friday
working
5-Aug
Saturday
working
6-Aug
Sunday
working
7-Aug
Monday
working
8-Aug
Tuesday
net not working - error 692
not working
9-Aug
Wednesday
net not working - error 692 - mail sent to jasleen
not working
10-Aug
Thursday
net not working - error 692 - evening worked
half day
11-Aug
Friday
working
12-Aug
Saturday
net not working - error 692
not working
13-Aug
Sunday
net not working - error 692
not working
14-Aug
Monday
net not working - error 691
not working
15-Aug
Tuesday
net not working - error 691
not working
16-Aug
Wednesday
net not working - error 691
not working
17-Aug
Thursday
net not working - error 691
not working
18-Aug
Friday
net not working - error 691
not working
19-Aug
Saturday
net not working - error 691
not working
20-Aug
Sunday
net not working - error 691
not working
21-Aug
Monday
morning -checked- working— evening it gave error 691
half day
22-Aug
Tuesday
net not working - error 691
not working
——————————————————————————–
From: Sameer [mailto:]
Sent: Saturday, August 19, 2006 4:23 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: RE: Waiting for answers !
Thanx for the update, Rashmi .
Jasleen – as I understand that nothing can be done till Tuesday , what should I make out of VSNL , as the same apathy is continuing since months !
Mudit – Given that there are so many excuses for not giving proper service – why not refund the amount to me and part ways ?
I know about your company policy – and I hope you know about your company’s services .
——————————————————————————–
From: Sameer [mailto:]
Sent: Saturday, August 19, 2006 3:35 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: RE: Waiting for answers !
Please update on the process .
——————————————————————————–
From: Sameer [mailto:]
Sent: Saturday, August 19, 2006 10:24 AM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: Waiting for answers !
Hello Jasleen !
Where are we on this issue ?
7-Aug
Monday
working
8-Aug
Tuesday
net not working - error 692
not working
9-Aug
Wednesday
net not working - error 692 - mail sent to jasleen
not working
10-Aug
Thursday
net not working - error 692 - evening worked
half day
11-Aug
Friday
working
12-Aug
Saturday
net not working - error 692
not working
13-Aug
Sunday
net not working - error 692
not working
14-Aug
Monday
net not working - error 691
not working
15-Aug
Tuesday
net not working - error 691
not working
16-Aug
Wednesday
net not working - error 691
not working
17-Aug
Thursday
net not working - error 691
not working
18-Aug
Friday
net not working - error 691
not working
19-Aug
Saturday
net not working - error 691
not working
Regards,
Sameer
——————————————————————————–
From: Sameer [mailto:]
Sent: Thursday, August 17, 2006 12:29 PM
To: ‘Arya Mudit’; ‘Jasleen Kaur Kohli’
Cc: ’sameer mehta’
Subject: please explain !
Importance: High
Mudit ,
The status of your net services is given below :
date
Day
issue
connection
16-Jul
Sunday
applied on line for recharge - but account not updated
not working
17-Jul
Monday
id and key sent by Jasleen - Issue resolved
working
18-Jul
Tuesday
working
19-Jul
Wednesday
error 692 - no net connection !
not working
20-Jul
Thursday
mail sent to jasleen for resolution - evening it worked for just a few hours - then error 692
working
21-Jul
Friday
mail sent to jasleen for resolution - evening it did not work still
not working
22-Jul
Saturday
morning -checked - error 692 - not working !
not working
23-Jul
Sunday
working
24-Jul
Monday
working
25-Jul
Tuesday
working
26-Jul
Wednesday
working
27-Jul
Thursday
working
28-Jul
Friday
working
29-Jul
Saturday
net not working - error 692
not working
30-Jul
Sunday
net not working - error 692
not working
31-Jul
Monday
morning -checked - error 692 - evening worked
half day
1-Aug
Tuesday
working
2-Aug
Wednesday
working
3-Aug
Thursday
working
4-Aug
Friday
working
5-Aug
Saturday
working
6-Aug
Sunday
working
7-Aug
Monday
working
8-Aug
Tuesday
net not working - error 692
not working
9-Aug
Wednesday
net not working - error 692 - mail sent to jasleen
not working
10-Aug
Thursday
net not working - error 692 - evening worked
half day
11-Aug
Friday
working
12-Aug
Saturday
net not working - error 692
not working
13-Aug
Sunday
net not working - error 692
not working
14-Aug
Monday
net not working - error 691
not working
15-Aug
Tuesday
net not working - error 691
not working
16-Aug
Wednesday
net not working - error 691
not working
days
total - count
working
16
% of working connection days
53.33%
not working
14
% of non working connection days
46.67%
total days
30
As a customer , I am completely dissatisfied . Paying for a month and getting service for half is not what I expect .
Your services are not able to meet , even the basic requirements .
This has been going on for 10 months now , and apart from empty words , little has been done .
What explanations do you have to offer?
Sameer
——————————————————————————–
From: Sameer [mailto:]
Sent: Monday, August 14, 2006 7:03 PM
To: ’sameer ; ‘Jasleen Kaur Kohli’
Cc: ‘Arya Mudit’
Subject: RE: Net not working again!
Hello Jasleen ,
Please update .
Regards,
Sameer
——————————————————————————–
From: sameer [mailto:]
Sent: Sunday, August 13, 2006 1:24 PM
To: Sameer ; ‘Jasleen Kaur Kohli’
Cc: ‘Arya Mudit’
Subject: RE: Net not working again!
Hi Jasleen , My net is down again today - error 692 - as usual .
Please get this corrected and increase the total validity by the number of no service days !
Sameer
