User Experience
THIS MSG SHOULD BE PUT UP TO THE SENIOR EXECUTIVE OF VSNL.
SIR, I WAS USING YOUR DIAL UP CONNECTION SINCE LAST THREE YEARS VERY COMFORTABLY AND ON EXPIRY OF THE DIAL UP PERIOD YOUR
SALES PERSONNEL HAVE MANAGED TO CONVINCE MY DAUGHTER TO GO FOR THE BROAD BAND CONNECTION. SINCE SHE IS A MCA STUDENT AND
BADLY REQUIRED A INTERNET CONNCETION AND SOME HOW YOUR SALES PERSONALS ESTABLISHED A CONNECTION. THAT WAS THE ONLY DAY THE
SYSTEM WAS WORKED LAST. AFTER THAT I COULD NOT GET ANY CONNECTION AND I HAVE DETACHED THE MODEM CONNECTION ALSO EXTERNALLY.
I WAS DAILY CRYING WITH YOUR CUSTOMER CARE AND PROMPTLY I COULD GET A COMPLAINT NUMBER EVERY TIME AND TILL DATE NO ACTION
IS TAKEN BY YOU. THOUGH THE MATTER IS MORE THAN THREE MONTHS OLD YOU ARE VERY PROMPT IN SENDING THE BILL AND YESTERDAY I
HAVE RECEIVED A LETTER ALSO FROM YOU INSTEAD IT SHOULD HAVE BEEN VICE VERSA.
NOW WHAT I WANT TO SAY IS VERY CLEAR. I WANT TO HAVE YOUR BROADBAND. YOU ARE REQUIRED TO ACTIVATE THE BROAD BAND
CONNECTION AND FROM THE DATE OF ACTIVATION I WILL PAY THE CHARGES. THE CHARGES SO FOR BOOKED IN MY ACCOUNT NEEDS TOBE
INVESTICATED FOR THE MISUSE AND I WANT TO CHANGE MY USER ACCOUT NUMBER AND PASSWORD. IF YOU ARE AGREEABLE WE WILL SMOOTHLY
GO FURTHER OR AS YOU WANT TO GO BY YOUR OWN WAY OF LEGALLITY AND I AM READY FOR CHALLENGE AND I WILL ALSO GO AGAINST YOU
THRO' CONSUMER COURT. ANY WAY I WANT TO HAVE YOUR REPLY TO MY E MAIL ID hebanker@yahoo.com. THIS MAIL IS FROM SIFY I WAY
BROWSING CENTER FOR YOUR INFORMATION.
IF YOU BEHAVE IN THIS MANNER WITH YPOUR CUSTOMERS MIND YOU HAVE NO FUTURE!!
P.RANGASWAMY hebanker@yahoo.com
chennai
17.06.2005
