VSNL broad brand connection

sir,
i have applied for VSNL broad brand connection on 1/2/2006 for 128 kbs post paid for rs 900 and my application number is 690836 even after my complain no 3091743 dated 22/2/2006 my connection was not provided even i phone the company almost daily . But after my sevral day effort at the end i got my connection on 9/3/2006.The company person has promised me that u will get speed of 40 to 45 but even now iam getting of speed of 7 to 8 only . Even it take long time 1 minute approximately to open the yahoo, google site . VSNL Company has given me wrong information and kept me in dark please help me now my complain number is 3194825 dated 11/3/2006 regarding slow browsing
with regards
Samir Singhal